Warranty & RMA Policy

Warranty Policy:

Sahasra warrants to the original end-user customer that its products are free from defects in material and workmanship on the terms and conditions set forth herein. Subject to the conditions and limitations set forth below, Sahasra will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Sahasra on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products. If Sahasra is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price. Proof of purchase must be provided which shows the original date and place of purchase, as well as the product description and price.

This warranty does not cover any damage to the product that results from improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, or any unauthorized disassembly, repair or modification.
For More details:
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RMA Policy:

If your SAHASRA product needs service or repair, you can contact to us at [email protected]
In case our RMA engineers have questions, please make sure your contact information is up-to-date so we can quickly contact you and solve any issue with your request.

Items that need to be returned must be correctly packaged with ESD protected packaging and MUST be originally sold by either Sahasra or by our authorized partners/distributors.

SAHASRA RMA center will only issue a RMA number. Each request must contain a copy of the original purchase invoice. Incomplete requests will cause delayed or even deny of the RMA requests.

To make sure our RMA engineers understand the issue, please provide a detailed error/fault description. This will help to debug the problem and prevent your product from being returned without any repair.

Once SAHASRA receives all requested information, our RMA center will provide the customer with an RMA return number and instructions on how to send back the products.

Do not return the defective product until you have received an RMA return number. SAHASRA reserves the right to refuse shipments that do not have an RMA return number. If the customer sends the defective product without the RMA return number shown on the outside of the package, it will be returned to the customer on his expense.

All returned products will be tested by SAHASRA professional engineers to check and verify the reported defects by the customer. When the defect is not able to be duplicated or re-established, the customer is responsible to pay the testing and freight fee for NDF (No-Defect Found) products shipped.

SAHASRA shall not be responsible for any lost or damaged data, software or other materials stored or built on the Product. SAHASRA strongly recommends that customers maintain a complete data backup and disaster recovery plan.
For More details:
Download RMA Policy  

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